Dragon Cave in rose fragranced wax with amethyst crystal
Postage included. Dragon Cave in rose fragranced wax with amethyst crystal
Most items will be proof of postage and the more expensive items will always be tracked
If you are not totally in love with your item, I operate a 14 day money back guarantee - only relates to ready to post items and excludes custom orders or personalised items. My policy covers items you have bought from me in a sale or at full price. Please contact me via email firstname.lastname@example.org within 14 days of receiving your item, indicating if you would like an exchange or refund. Please include the date of purchase and details of your order. If you wish to return your item, you will be notified of where to send it. Unless the item is faulty, you will be responsible for return postage costs. Once your return is received and inspected, you will receive an email to notify you that your item has been received. If requesting a refund, your Paypal account will be credited within 2 days. If you have chosen to receive an exchange, on receipt of the returned item, a replacement item will be made. In the unlikely event your item needs to be repaired, you’ll be informed how long this will take.
Cancellation / Return / Exchange Policy
If an item is damaged during postage, as long as I am contacted within 24 hours of its delivery and provided with photographic evidence of the damage, I will offer a full refund. If possible, I may alternately offer free replacement if that is your wish.
If an item is lost in the post, I'll happily offer a full refund after the periods stated below. Most items will be proof of postage and the more expensive items will always be tracked, meaning I will always be able to investigate the whereabouts of an item for you. The time periods for loss are 7 days for first class and 12 for second. Please note, this may extend around certain times such as Christmas or for international deliveries.
In line with the new GDPR legislation which comes into effect on 25th May, I have made some changes I will only collect basic personal data. This includes your name, email address and postal details. I need some personal data to be able to process orders. Your information will not be used for any other purpose other than discussing or processing your order.
Your information will never be sold or given to any third parties (apart from PayPal and courier services). Messages and emails regarding your order will be kept for a maximum of 6 months. After this time, all messages will be deleted.
If you have any concerns or queries about how your data is stored or handled, please get in touch.
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